Privacy Policy

Last updated: 15 January 2026

1. Who we are

This Privacy Policy explains how Mintordom ("Mintordom", "we", "us" or "our") collects and uses personal data when you visit our website, create an account or use our trading platform (the "Platform"). Mintordom acts as the data controller for the personal data described here. You can contact us at [email protected] or on +44 20 7946 8920.

This policy is written to comply with the UK General Data Protection Regulation ("UK GDPR") and the Data Protection Act 2018.

2. Personal data we collect

Identity and contact data, such as your name, date of birth, email address and telephone number.
Verification data, such as identity documents and proof of address, where we are required to check your identity.
Account data, such as login details, preferences, bot settings and risk limits you configure.
Transaction and usage data, such as activity logs, trade history, device information and approximate location derived from IP address.
Communications data, such as messages you send to our support team.

We do not intentionally collect special category data. Please do not send us information that is not needed for the purposes described below.

3. How we use your data and our legal bases

To create and administer your account, provide the Platform and perform our contract with you (contract).
To verify your identity and meet anti-money laundering, counter-terrorist financing and sanctions obligations (legal obligation).
To keep the Platform secure, detect fraud and prevent misuse (legitimate interests).
To respond to enquiries, improve our services and analyse aggregated usage (legitimate interests).
To send service messages and, where you have opted in, marketing communications (consent, which you may withdraw at any time).

4. Automated tools and profiling

Some Platform features use automated processing to run trading rules and display risk indicators. These features do not make decisions with legal or similarly significant effects on you without human involvement. You may ask us to review any automated outcome that affects your account by contacting us.

5. Who we share data with

We share personal data only where necessary, with: hosting, infrastructure and security providers; identity verification and payment processors; professional advisers such as lawyers and auditors; liquidity and exchange partners where needed to execute your instructions; and public authorities where required by law. We require our service providers to process data only on our documented instructions and to protect it appropriately. We do not sell your personal data.

6. International transfers

Some of our providers may process data outside the United Kingdom. Where this happens, we use safeguards recognised under UK data protection law, such as UK-approved international data transfer agreements or adequacy regulations, and we assess the risks of each transfer.

7. Cookies and similar technologies

We use strictly necessary technologies to keep you signed in and secure the Platform. With your consent, where required, we may also use analytics and preference technologies. You can manage your choices through your browser settings and our cookie controls. Blocking some technologies may affect how the Platform works.

8. How long we keep data

We keep personal data only for as long as necessary for the purposes set out in this policy. Account records are generally retained for at least five years after account closure to meet legal and regulatory obligations. Marketing preferences are kept until you withdraw consent. When retention periods expire, we securely delete or anonymise the data.

9. Security

We use appropriate technical and organisational measures, including encryption in transit, access controls, logging and monitoring, to protect personal data. No system is completely secure, so we cannot guarantee absolute security. If we become aware of a personal data breach likely to result in a risk to your rights, we will notify the Information Commissioner's Office and affected individuals where required.

10. Your rights

Under UK data protection law you have the right to: access your personal data; request correction of inaccurate data; request erasure in certain circumstances; restrict or object to processing; request data portability; withdraw consent at any time; and not be subject to certain automated decisions. To exercise these rights, contact us using the details above. We may need to verify your identity before responding, and we normally respond within one month.

11. Children

The Platform is not directed at children and is available only to adults aged 18 and over. We do not knowingly collect personal data from anyone under 18. If you believe a child has provided us with personal data, please contact us so that we can delete it.

12. Complaints

If you have a concern about how we handle your personal data, please contact us first so that we can try to resolve it. You also have the right to lodge a complaint with the Information Commissioner's Office (ICO) at ico.org.uk.

13. Changes to this policy

We may update this Privacy Policy from time to time to reflect changes in law or in our services. The latest version will always be published on this page with an updated date. Where changes are significant, we will notify you through the Platform or by email.